A Gentle Reminder
Keep in mind that it can take your body a minimum of 21 days to get used to a new sleep surface. When you've been accustomed to a different mattress, it takes a while for your body to fully adapt to the enhanced support of your new Dweva. We strongly suggest sleeping on it for at least 21 nights to allow for this adjustment. After that period, if you're still not resting well, we'll be happy to assist you with an exchange or return.
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Decide to return
Please be certain that you genuinely wish to proceed with returning your Dweva product.
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Print shipping label
Please contact us to receive a prepaid shipping label, then print it out.
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Prepare your package
Affix the return label to the outside of the box. If you no longer have the original packaging, a different sturdy box is perfectly acceptable.
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Ship it at no cost
Take your return package to any UPS drop-off location. After that, you can just sit back and relax.
Making Mattress Shopping Easy
Hesitant about buying a mattress online? Try any Dweva mattress in your home for 100 nights, risk-free! If you're not completely satisfied with your sleep experience, simply arrange a fast and easy return within 100 nights.
Your mattress ships quickly and for free within the contiguous US (a small fee for Alaska and Hawaii). Once your order is placed, it usually ships within 1-2 business days and arrives with no-contact delivery. Not satisfied? Arrange a fast and easy return.
If you're not completely satisfied with your sleep experience within 100 nights, simply arrange a fast, hassle-free return. No need to keep the box or repack your items. Dweva makes every effort to donate returned mattresses to local charities and organizations in need of beds.
If there's an issue with your mattress, we'll replace it for up to 10 years from the original purchase date.
Having trouble with your return?
Our customer service will be happy to help you!
Click Contact Us button below ↓