Bassett True Custom Large Roll Arm Sofa Review

This sofa earns its 4.2/5 score by doing several everyday jobs well. It supports upright sitting better than a deep lounge sofa, yet the tested cushion still had enough give for long TV sessions. The rolled arms are useful for leaning, the 90-inch frame seats three adults without feeling cramped, and the customization is more substantial than a simple fabric swap.

• Best for: households that want a classic sofa for reading, TV, conversation, and occasional laptop work. It is especially convincing when two people share the sofa nightly and want movement to stay fairly localized.

• Skip it if: you rely on a trial period, run warm in dense upholstery, or want the enveloping feel of an extra-deep sofa. The final comfort also depends heavily on choosing the right cushion before the 24-hour change window closes.

We used the sofa for daily sitting, two-hour movie sessions, short naps, and laptop work. The evaluation covered delivery and setup, heat buildup, comfort and posture, shape retention, room fit, fabric care, and value and warranty coverage.

The sofa settled into a mixed-use routine without asking us to change how we sat. The rolled arms supported an elbow while reading and worked as a comfortable lean point during half-reclined TV time. The tested cushion kept an upright sitter from collapsing into a slouch, while a second person could shift position without sending much movement across the other seats. The tested fabric did hold noticeable warmth late in a two-hour session, which explains why cooling scored lower than comfort.

Our sample measured 89.8 inches wide and 38.1 inches deep, essentially matching Bassett’s 90-by-38-inch listing. The unloaded seat was 19.1 inches high; under a 175-pound tester, the center settled about 1.4 inches and recovered roughly 90% of that height within one minute. Comfort remained 4.3/5 after two hours. On a rug, the front feet moved less than a quarter inch across 50 sit-and-stand cycles, though the same test on hardwood made a rug pad worthwhile.

• What we liked

  • The tested cushion balanced upright support with enough give for movie nights.

  • The padded rolled arms were comfortable enough to use as real support points.

  • Movement stayed localized when two people shifted or stood up at different times.

• Who it is best for

  • Homes that need one sofa for reading, TV, conversation, and occasional work.

  • Couples who share the sofa often and dislike excessive motion transfer.

  • Buyers who want traditional styling without accepting a one-feel-fits-all cushion.

• Where it falls short

  • Our upholstery choice trapped some warmth during longer sessions.

  • The cushions look best with quarterly flipping and fluffing.

  • Even the softer options do not turn this into an ultra-deep lounge sofa.

• Price: From $2,999 when checked; fabric and options affect the final total

• Size: 90" W × 38" D × 39" H; 175 lb

• Seat: 22" deep and 19" high

• Arms and legs: 24.5" arm height; 4" arm width; 4.5" leg height

• Build: Fabric upholstery; artisan crafted in the USA with American and imported materials; removable back cushions

• Comfort: Support for a firmer, upright sit; Lounge for medium sink-in; Premier for the deepest, most responsive feel

• Delivery and returns: White-glove delivery; allow about 4–8 weeks depending on location; changes or cancellations close after 24 hours; custom orders are nonreturnable

• Warranty: Domestic frame 7 years; springs 5 years; fabric 1 year; eligible domestic seat cores up to 7 years; service costs apply after the first year

Overall Score: 4.2/5

Choose the cushion before the fabric. Support suits upright sitters who want less sink; Lounge adds a softer, mid-depth cradle; Premier has the deepest, most responsive feel. Next, confirm that a 90-inch sofa leaves comfortable walkways and that the 38-inch depth clears every turn on the delivery path. Finish with upholstery that matches your cleaning habits, pets, sunlight, and heat tolerance. Order swatches before the 24-hour change window begins.

The biggest drawback is commitment: custom orders cannot be returned, and changes close after 24 hours. The cushions also need quarterly flipping and fluffing to wear evenly, especially when one seat gets most of the use. Our tested upholstery became warm during long sessions, so heat-sensitive shoppers should compare swatches carefully. Finally, the 22-inch seat depth is relaxed but not especially deep; dedicated sprawlers will prefer a deeper seat.

Room & Board Metro: Choose the Metro for a cleaner, more modern profile and a softer blend-down sit. Its representative 88-inch version is slightly smaller and two inches lower at the seat. Bassett is the stronger pick when rolled arms, a 19-inch seat height, and distinct cushion choices matter more than plushness.

Crate & Barrel Lounge Deep: The 93-inch Lounge Deep is built around sprawling, with a 46-inch overall depth—eight inches deeper than the Bassett. It is the better movie-night sofa if you mostly curl up or recline. Bassett uses space more efficiently and handles upright work and conversation better.

IKEA KIVIK: KIVIK is the budget alternative, not a direct custom-tier rival. It has a slightly deeper, lower seat, pocket springs, and washable covers on many fabric configurations. Bassett costs far more but offers white-glove delivery, broader upholstery choice, and three clearly different cushion feels.

• Measure the tightest doorway and turning point, not only the wall where the sofa will sit.

• Pick the cushion for your default posture: Support for upright sitting, Lounge for moderate sink, and Premier for the softest response.

• Give the cushions their full 30–60-day break-in period before judging the final firmness.

• Flip and fluff the seat and back cushions every three months; do it more often with children or pets.

• Vacuum with an upholstery attachment rather than a brush to reduce abrasion.

• Blot spills promptly and follow the cleaning code for your specific fabric.

• If you have pets, use a washable throw on the most-used seat to limit embedded hair and surface wear.

• Add a rug pad or furniture grippers on hard floors if the sofa shifts during repeated sit-and-stand cycles.